Wellness project tailor-made – Professional business settings – Professional staff – Satisfied guests

Employees, their knowledge and professionalism are an important part of every Wellness project. Wellness center is a skeleton, and its staff is a system that drives and gives daily life and positive energy to space, together they have the goal – a satisfied customer who will leave with the memory of an unforgettable and extraordinary experience.

At the stage of the conceptual solution, we begin with the elaboration of operating business settings – by creating programs, services … which must be in accordance with the study and business plan

1. Creating an internal manual and Personnel Manual – according to the conceptual concept

• Standards of operation, staff and guests
• Rules of conduct for employees and guests
• Work Plan for Employees
• Guest Protocols (how to use the Thermal Zone)
• Protocols for staff (VIP, rituals, room preparation, …)
• Offering programs and services (massages, treatments, rituals, packages, fitness, …)

2. Elaboration of programs and services for users – Wellness brochure (Spa Menu)

• All for marketing activities
• Appearance, Identity, Pricelist, …
• Wellness etiquette
• Signalization in space
• Standards, hygiene, regulations

3. Staff training – theoretical part

• In house education

4. Staff training – practical part

• In house education
• Introduction of Spa brands
• Massage courses (according to program)

More on request